Last Updated: 06th February 2025
At HERITAGE NATURE FOODSTUFF TRADING CO LLC (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, www.heritageorganic.ae (the “Site”). By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information: When you make a purchase, register an account, or contact us, we may collect your name, email address, phone number, shipping/billing address, and payment details.
1.2 Non-Personal Information: We may collect information about your device, browser type, IP address, and browsing behavior on our Site using cookies and tracking technologies.
1.3 Payment Information: Payment transactions are processed securely through third-party payment gateways. We do not store or access your credit/debit card details.
2. How We Use Your Information
We use the information we collect for the following purposes:
*To process and fulfill your orders
*To provide customer support and respond to inquiries
*To send order confirmations, invoices, and updates
*To improve our website, services, and user experience
*To comply with legal and regulatory requirements
*For marketing purposes (only with your consent)
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data in the following circumstances:
*Service Providers: With third-party logistics, payment processors, and IT service providers who assist us in delivering our services.
*Legal Compliance: If required by law, government authorities, or to enforce our legal rights.
*Business Transfers: In case of a merger, sale, or acquisition, your data may be transferred to the new entity.
4. Cookies & Tracking Technologies
4.1 We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content.
4.2 You can manage cookie preferences through your browser settings. Disabling cookies may affect certain functionalities of our Site.
5. Data Security
5.1 We implement strict security measures to protect your personal information against unauthorized access, alteration, or loss.
5.2 Despite our efforts, no online data transmission is 100% secure. We encourage users to take precautions when sharing sensitive information online.
6. Your Rights & Choices
6.1 Access & Correction: You have the right to access, update, or correct your personal information.
6.2 Opt-Out: You may opt-out of receiving marketing communications at any time by clicking “unsubscribe” in our emails.
6.3 Data Deletion: You can request the deletion of your personal information unless we are required to retain it for legal purposes.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
8. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.
10. Contact Information
If you have any questions about this Privacy Policy or your personal data, please contact us at HERITAGE NATURE FOODSTUFF TRADING CO LLC.
*General Inquiries: nourish@heritageorganic.ae
*Retail & B2B Orders: sales@heritageorganic.ae
*Phone (UAE): +971 4 2728183, +971 556445265
Thank you for trusting Heritage Organic with your information!