Last Updated: 06th February 2025
At HERITAGE NATURE FOODSTUFF TRADING CO LLC (“we,” “our,” or “us”), we understand that circumstances may arise requiring you to cancel your order. Our cancellation policy is designed to be fair and transparent while ensuring smooth order processing. Please read the following terms before placing an order.
1. Order Cancellation Eligibility
You may cancel your order under the following conditions:
*The order has not yet been processed or shipped.
*The cancellation request is made within 24 hours of placing the order.
*For pre-ordered or customized items, cancellations must be made before production or preparation begins.
2. Non-Cancellable Orders
The following orders cannot be canceled:
*Orders that have already been shipped or dispatched.
*Perishable or organic products once the processing has started.
*Digital or downloadable products.
*Special or bulk orders made to customer specifications.
3. How to Request a Cancellation
To cancel your order, please follow these steps:
1.Contact Us: Email nourish@heritageorganic.ae or call +971 4 2728183 / +971 556445265 within the cancellation window.
2.Provide Order Details: Include your order number and reason for cancellation.
3.Await Confirmation: Our team will confirm the cancellation and initiate any applicable refund.
4. Refund for Canceled Orders
If your cancellation request is approved:
*For Prepaid Orders: Refunds will be processed to the original payment method within 7-14 business days, depending on your bank or payment provider.
*For Cash on Delivery (COD) Orders: No refund is applicable, as payment has not yet been made.
*For Online Payment Gateways: Refund processing times may vary based on the provider’s policies.
5. Modifications to This Policy
HERITAGE NATURE FOODSTUFF TRADING CO LLC reserves the right to modify this Cancellation Policy at any time. Any updates will be reflected on this page.
6. Contact Information
For cancellation inquiries, please contact us:
*Email (General): nourish@heritageorganic.ae
*Email (Retail & B2B): sales@heritageorganic.ae
*Phone (UAE): +971 4 2728183, +971 556445265
Thank you for shopping with HERITAGE NATURE FOODSTUFF TRADING CO LLC!