Last Updated: 06th February 2025
At HERITAGE NATURE FOODSTUFF TRADING CO LLC (“we,” “our,” or “us”), we are committed to providing timely and efficient delivery services. Please review our delivery policy below to understand our shipping terms and conditions.
1. Delivery Areas
We currently deliver to locations within the United Arab Emirates (UAE). For international shipping, please contact us before placing an order to confirm availability and shipping costs.
2. Delivery Timeframes
*Standard Delivery: Orders are typically delivered within 2-5 business days within the UAE.
*Express Delivery: Available for select locations within 1-2 business days (additional charges may apply).
*International Delivery: Estimated delivery time varies depending on the destination and courier service used.
Note: Delivery times may be affected by public holidays, unforeseen circumstances, or delays caused by external shipping providers.
3. Shipping Charges
*Standard Delivery: Shipping costs vary based on order weight and destination and will be calculated at checkout.
*Free Shipping: Available for orders above a specified value, as stated on our website.
*International Shipping: Charges will be communicated based on destination and shipping method.
4. Order Processing
*Monday to Saturday : Orders placed before 3:00 pm will be delivered the next day.
*Orders placed after 2:00 PM will be processed on the next business day.
*Orders placed on Saturdays and public holidays will be processed on the next working day.
5. Tracking & Delivery Confirmation
*Once your order is shipped, you will receive a tracking number via email or SMS.
*Our courier partners will attempt delivery twice. If unsuccessful, the package will be returned to us.
6. Failed or Delayed Deliveries
We are not responsible for delivery failures or delays caused by:
*Incorrect or incomplete shipping address provided by the customer.
*Unavailability of the recipient during the delivery attempt.
*Delays caused by courier services, customs clearance, or force majeure events.
If your order is delayed beyond the estimated timeframe, please contact us for assistance.
7. Damaged or Missing Items
If your order arrives damaged or with missing items:
*Report the issue to us within 24 hours of receiving the package.
*Provide clear images of the damaged product and packaging.
*We will assess the situation and offer a replacement or refund based on our refund policy.
8. Modifications to This Policy
HERITAGE NATURE FOODSTUFF TRADING CO LLC reserves the right to update this Delivery Policy at any time. Changes will be reflected on this page.
9. Contact Information
For delivery-related inquiries, please contact us:
*Email (General): nourish@heritageorganic.ae
*Email (Retail & B2B): sales@heritageorganic.ae
*Phone (UAE): +971 4 2728183, +971 556445265
Thank you for choosing HERITAGE NATURE FOODSTUFF TRADING CO LLC!