Last Updated: 06th February 2025
At HERITAGE NATURE FOODSTUFF TRADING CO LLC (“we,” “our,” or “us”), we are committed to ensuring the satisfaction of our customers. If you are not completely satisfied with your purchase, you may be eligible to return the product under the terms outlined below.
1. Eligibility for Returns
You may request a return if:
*The product is damaged or defective upon arrival.
*You received the wrong item.
*The product is unopened, unused, and in its original packaging.
*The return request is made within 7 days of receiving the order.
2. Non-Returnable Items
We do not accept returns for:
*Perishable or organic food products that have been opened or used.
*Items that have been tampered with or are not in their original condition.
*Sale, clearance, or promotional items.
*Digital or downloadable products.
3. Return Process
To request a return, follow these steps:
1.Contact Us: Email nourish@heritageorganic.ae or call +971 4 2728183 / +971 556445265 within the return period.
2.Provide Details: Share your order number, reason for return, and clear images of the product (if applicable).
3.Return Authorization: Our team will review your request and provide further instructions.
4.Ship the Product: If approved, return the product to our designated address. Shipping costs may apply based on the reason for return.
5.Refund or Replacement: After inspecting the item, we will process a refund or replacement as applicable.
4. Refund Process
*For Prepaid Orders: Refunds will be credited to the original payment method within 7-14 business days.
*For Cash on Delivery (COD) Orders: Refunds will be issued as store credit or via bank transfer.
*For Online Payment Gateways: Refund processing times vary based on the provider.
5. Damaged or Defective Items
If you receive a damaged or defective item:
*Report the issue within 24 hours of receiving the package.
*Provide images of the damaged product and packaging.
*We will assess the claim and offer a replacement or refund based on the situation.
6. Modifications to This Policy
HERITAGE NATURE FOODSTUFF TRADING CO LLC reserves the right to update this Return Policy at any time. Changes will be reflected on this page.
7. Contact Information
For return-related inquiries, please contact us:
*Email (General): nourish@heritageorganic.ae
*Email (Retail & B2B): sales@heritageorganic.ae
*Phone (UAE): +971 4 2728183, +971 556445265
Thank you for shopping with HERITAGE NATURE FOODSTUFF TRADING CO LLC!