Terms & Conditions

Last Updated: 06th February 2025

Welcome to the website of HERITAGE NATURE FOODSTUFF TRADING CO LLC (“we,” “our,” or “us”). By using our website, www.heritageorganic.ae (the “Site”), you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General Terms

1.1 These Terms govern your use of our Site, products, and services. By accessing or purchasing from us, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1.2 We reserve the right to update, modify, or change these Terms at any time. Your continued use of our Site constitutes your acceptance of such changes.

2. Company Information

UAE Office

HERITAGE NATURE FOODSTUFF TRADING CO.LLC
Al Quoz Industrial First, Dubai, UAE
Phone: +971 4 2728183, +971 556445265
Email: nourish@heritageorganic.ae

Sri Lanka Office

HERITAGE LANKA (PVT) LTD
Demandandiya, Katana, Negombo, Sri Lanka. 11500

3. Products & Services

3.1 We specialize in certified organic farming and manufacturing, providing a range of natural and organic products. Our products are carefully sourced, manufactured, and shipped with high food safety and sustainability standards.

3.2 The availability of products is subject to change without prior notice. We reserve the right to discontinue any product at any time.

3.3 Product descriptions and images are for informational purposes only. We do our best to provide accurate details, but we do not warrant that the descriptions or other content on the Site are 100% error-free.

4. Pricing & Payment

4.1 All prices listed on our Site are in AED (United Arab Emirates Dirhams) unless stated otherwise. Prices are subject to change without prior notice.

4.2 We accept the following payment methods:

* Credit/Debit Cards (Visa, MasterCard, etc.)

*Online Payment Gateways (PayPal, Stripe, etc.)

*Bank Transfers (For B2B orders only)

4.3 Your payment details are securely processed through our third-party payment providers. We do not store or have access to your payment information.

4.4 In case of payment failure or unauthorized transactions, please contact us at sales@heritageorganic.ae immediately.

5. Shipping & Delivery

5.1 We provide shipping across the UAE. Shipping charges are calculated at checkout.

5.2 Delivery timelines vary depending on your location:

*UAE Orders: 2-5 business days

5.3 Customers are responsible for providing accurate shipping details. We are not liable for lost or delayed shipments due to incorrect addresses.

5.4 Customs and import duties may be applicable to international orders. The buyer is responsible for any such charges.

6. Returns & Refunds

6.1 If you receive a defective or incorrect product, please notify us within 48 hours of delivery.

6.2 We only accept returns for unopened and unused products in their original packaging within 5 days of purchase.

6.3 Refunds will be processed within 7-10 business days after approval.

6.4 Shipping fees for returns are the responsibility of the customer, except in cases of defective products.

7. Privacy Policy

7.1 Your privacy is important to us. By using our Site, you agree to our Privacy Policy, which outlines how we collect, use, and protect your data.

7.2 We use cookies to enhance user experience and analyze website traffic. You may opt out of cookies through your browser settings.

7.3 Payment and personal details provided during checkout are encrypted and processed securely.

8. Intellectual Property

8.1 All content on the Site, including text, images, logos, and product descriptions, is the intellectual property of Heritage Organic and may not be copied or used without written permission.

8.2 Unauthorized use of our trademarks or brand materials is strictly prohibited.

9. Limitation of Liability

9.1 We do our best to provide accurate and reliable products and services. However, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or our products.

9.2 We shall not be held responsible for any allergic reactions or health-related issues arising from the use of our products. Customers should check product ingredients before use.

10. Governing Law & Dispute Resolution

10.1 These Terms & Conditions are governed by the laws of the United Arab Emirates (UAE).

10.2 Any disputes shall first be attempted to be resolved amicably. If unresolved, disputes will be referred to the Dubai Courts for arbitration.

11. Contact Information

If you have any questions about these Terms & Conditions, please contact HERITAGE NATURE FOODSTUFF TRADING CO LLC,

General Inquiries: nourish@heritageorganic.ae

Retail & B2B Orders: sales@heritageorganic.ae

Phone (UAE): +971 4 2728183, +971 556445265

Thank you for choosing Heritage Organic!